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e-Service & Aftersales Policy

Empowering Performance. Sustaining Trust.

Our Service Philosophy

At LIBA, service is not an afterthought—it's part of our engineering DNA. We provide long-term system support to ensure performance, efficiency, and peace of mind for our clients. Our approach is rooted in precision, continuity, and proactive care.

Core Aftersales Services

Preventive Maintenance Programs

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Tailored service plans to reduce downtime, extend equipment life, and enhance system reliability.

Service Tiers:

  • BasicCare: Scheduled inspections and reports
  • SmartCare: Functional testing, parts checks, and system adjustments
  • TotalCare: Comprehensive maintenance, spare parts coverage, and emergency response

All plans include:

  • Site visits by qualified engineers
  • System performance diagnostics
  • Service reports and optimization advice
  • Optional spare parts packages

Remote Monitoring & Smart Diagnostics

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Remote support technology gives clients access to live data, alerts, and performance analysis—reducing response time and improving visibility.

Includes:

  • 24/7 monitoring (where applicable)
  • Fault notification alerts
  • Predictive diagnostics
  • System health insights via remote access

Commissioning & System Start-up

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Professional start-up support ensures that your HVAC system is set up for success from day one.

Scope of Services:

  • On-site supervision during installation
  • Calibration and performance tuning
  • Safety checks and compliance verification
  • Operator handover and basic training

Spare Parts Supply

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LIBA supplies certified spare parts and consumables for its systems with reliable stock and fast delivery.

What we offer:

  • Genuine components directly from factory
  • Fast-track logistics from Hamburg hub
  • Support for legacy systems (subject to availability)
  • Technical advice on part identification and replacement

System Enhancement & Retrofit Services

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System upgrades help improve performance and efficiency for future needs.

Custom Solutions May Include:

  • Integration of variable-speed/inverter tech
  • Upgrade to intelligent control systems
  • Component redesign and airflow optimization
  • Refrigerant conversions to eco-friendly alternatives
  • Enhanced operational safety and compliance

Emergency Response & Technical Support

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In critical situations, LiBa provides fast, responsive support through remote and on-site intervention.

Support Includes:

  • 24/7 hotline access (TotalCare clients)
  • Rapid-response remote diagnostics
  • On-site recovery assistance
  • Service agreements with guaranteed response times (SLA-based)

Digital Client Services (Coming Soon)

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Our dedicated client platform will offer convenient, centralized access to service history, documents, and technical support.

Planned Features:

  • Maintenance log access
  • System status and performance dashboard
  • Technical manual library
  • Secure support ticketing
  • Notifications and service reminders

Logistics & Delivery Support

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We coordinate delivery of spare parts, retrofit kits, and packaged systems across Europe and selected international destinations.

Services Include:

  • Same-day dispatch for in-stock parts
  • Temperature-sensitive packaging options
  • Custom export documentation
  • Shipment tracking and delivery coordination

Service Coverage & Partner Network

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LIBA provides direct service across Germany and through selected partners in Europe.

While we do not yet have service branches in Africa or the MENA region, customers in those areas can reach out via our contact form or email for tailored assistance.

Current Service Zones:

  • Germany (Head Office Support – Düsseldorf)
  • European Union (Partner-based Coverage)
  • Africa: Service on request via online contact

Training & Knowledge Support

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We believe in empowering clients with operational confidence. Our technical training ensures smooth handover and sustainable system use.

Training Options:

  • On-site operator sessions
  • Remote guidance and video support
  • Access to manuals and best-practice documentation
  • Refresher training packages on request

Sustainability in Service

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Every service activity at LIBA is optimized for long-term ecological impact. We prioritize energy savings, component reuse, and responsible refrigerant handling in all retrofit and maintenance work.

© 2025 LIBA Business GmbH